With the many uncertainties surrounding COVID-19 we want our guests to be assured we are closely monitoring the BC Centre for Disease Control, the Ministry of Health, and the World Health Organization’s statements, and are following recommendations and regulations set forth from each of these agencies.

As we welcome travelers, we understand the importance and peace of mind each of our guests need to feel during these times. We can promise you as a valued guest, your safety and security is our highest priority.

1. What protective or preventative measures are in place at the Penticton Lakeside Resort & Conference Centre for guests?
The Resort has increased precautionary measures including the following:

  • Heightened sanitizing attention and frequency to common areas and high touch point areas including; key cards, public area computers, elevator doors and buttons, all door and patio handles, locks and latches, light switches, desk surfaces, telephones, bathroom fixtures, and all other areas that may come into direct human contact.
  • In-room housekeeping service is unavailable at this time. Our team is happy to deliver to your room upon request, fresh linens, towels, or other amenities you require during your stay.
  • Hand sanitizer stations have been placed throughout the resort.
  • Implemented social distance measures at check-in, for room-service delivery, and throughout the resort.
  • The use of products from EnviroOx, a combined sanitizer and virucide that kills 99.99% of surface bacteria and viruses.
  • Resort management is keeping apprised of the developing situation (including monitoring notices from WHO, the CDC, and the BCCDC) and providing regular updates and policy revisions to all staff.
  • Reminder signage in all restrooms and back-of-house departments sharing instructions to wash hands frequently.

2. Are facemasks required at the Resort?

  • As outlined by the BCCDC, hand washing and physical distancing are two of the best ways to prevent the spread of COVID-19. Although facemasks are a matter of personal choice, we encourage guests to wear a mask when unable to keep a safe distance from others outside of their “bubble”. Staff is required to wear PPE in situations such as when handling potentially contaminated items and when entering a guest’s room (ei: routine maintenance checks). Please treat everyone, wearing a mask or not, with respect.

3. What protective or preventative measures are in place at the Penticton Lakeside Resort & Conference Centre for staff?

  • If feeling unwell or an immediate family member is feeling unwell, they are required to stay home to avoid passing it to others.
  • Reminding staff of personal hygiene practices including washing hands properly and frequently and to avoid touching their face.
  • Reminder to regularly wipe down and sanitize workstations.
  • Encouragement to live a healthy lifestyle (proper diet, exercise, etc.) to maintain a strong immune system.
  • Informing them they are to consult a doctor if experiencing any COVID-19 symptoms and seek medical care if required.

4. What amenities remain open at the Resort?
All amenities at the Resort are available for guest use with consideration to, and in adherence with, BCCDC Guidelines and procedures. To view our full list of amenities, please click here. Due to the ever-changing environment, the status of the amenities is subject to change. We suggest calling prior to your arrival to confirm the availability.

5. What are the cancellation policies?
We understand the day-to-day uncertainties surrounding travel. We have adjusted our cancellation policy to a shorter window with 48 hours required. Same day cancellations, early check-in and late check-out requests will be reviewed on a case to case basis and will take into consideration the occupancy levels.

6. How can you protect yourself?
Avoid touching your eyes, nose, and mouth with unwashed hands. Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can; immediately wash your hands with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains 60 to 95% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Clean your hands often. Keep a safe 6-foot distance from people outside of your usual ‘circle’.

7. Where can I get more information?

You can find trustworthy information about novel coronavirus by visiting the website of the British Columbia Centre for Disease Control at http://www.bccdc.ca/ or the government of British Columbia’s dedicated COVID-19 page at https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support

Additional links

WHO FAQ: For more commonly asked questions and answers on COVID-19, visit the WHO website.

Health Canada: For more information on the Government of Canada’s precautions at international airports and borders, visit Health Canada’s website.

We invite you to view our COVID-19 Protocols and Procedures for more information on what we are doing at the Penticton Lakeside Resort & Conference Centre to keep our guests safe and healthy!