With the many uncertainties surrounding COVID-19 we want our guests to be assured we are closely monitoring the BC Centre for Disease Control, the Ministry of Health, and the World Health Organization’s statements, and are following recommendations and regulations set forth from each of these agencies.

As we welcome travelers, we understand the importance and peace of mind each of our guests need to feel during these times. We can promise you as a valued guest, your safety and security is our highest priority.

1. What protective or preventative measures are in place at the Penticton Lakeside Resort & Conference Centre for guests?
The Resort has increased precautionary measures including the following:

  • Heightened sanitizing attention and frequency to common areas and high touch point areas including; key cards, public area computers, elevator doors and buttons, all door and patio handles, locks and latches, light switches, desk surfaces, telephones, bathroom fixtures, and all other areas that may come into direct human contact.
  • Hand sanitizer stations have been placed throughout the resort.
  • Implemented social distance measures at check-in, for room-service delivery, and throughout the resort.
  • The use of a product from EnviroOx, a combined sanitizer and virucide that kills 99.99% of surface bacteria and viruses.
  • Resort management is keeping apprised of the developing situation (including monitoring notices from WHO, the CDC and the BCCDC) and providing regular updates and policy revisions to all staff.
  • Reminder signage in all restrooms and back-of-house departments sharing instructions to wash hands frequently.
  • In accordance with recommendations set forth by the BCCDC and the Ministry of Health, in-room service is unavailable at this time. Please refer to our Housekeeping Protocols and Procedures for more information.

2. What protective or preventative measures are in place at the Penticton Lakeside Resort & Conference Centre for staff?

  • If feeling unwell or an immediate family member is feeling unwell, we ask that they stay home to avoid passing it to others.
  • Reminding staff of personal hygiene practices including washing hands properly and frequently and to avoid touching their face.
  • Reminder to regularly wipe down and sanitize workstations.
  • Encouragement to live a healthy lifestyle (proper diet, exercise, etc.) to maintain a strong immune system.
  • Informing them they are to consult a doctor if experiencing any COVID-19 symptoms and seek medical care if required.

3. What amenities remain open at the Resort?

Currently the business centre, our private licensed beach, and 24-hour room-service remain open with social distancing guidelines enforced. The Barking Parrot Bar will open June 1st along with the Bufflehead for breakfast for in-house guests. Amenities will open as regulations lift and it is safe to do so. Please contact the hotel directly for the most up-to-date status on resort amenities.

4. What are the cancellation policies?

We understand the day-to-day uncertainties surrounding travel. We are currently offering a flexible cancellation policy with same-day cancellations and early check-in and late check-out options.

5. How can you protect yourself?

Coronavirus prevention resembles that of the flu – Avoid touching your eyes, nose and mouth with unwashed hands. Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can; immediately wash your hands with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains 60 to 95% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Clean your hands often.

6. Where can I get more information?

You can find trustworthy information about novel coronavirus by visiting the website of the British Columbia Centre for Disease Control at http://www.bccdc.ca/ or the government of British Columbia’s dedicated COVID-19 page at https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support

Additional links

WHO FAQ: For more commonly asked questions and answers on COVID-19, visit the WHO website.

Health Canada: For more information on the Government of Canada’s precautions at international airports and borders, visit Health Canada’s website.

We invite you to view our COVID-19 Housekeeping Protocols and Procedures and COVID-19 Restaurant Protocols and Procedures for more information on what we are doing at the Penticton Lakeside Resort & Conference Centre to keep our guests safe and healthy!