The lakeside staff

Our team is made up of strong and passionate individuals dedicated to making your stay the best it can be, whether you’re travelling domestically or arriving internationally. We love every unique aspect of the Penticton Lakeside Resort & Conference Centre — from the locally-grown food served in our restaurants, to the friendly guest services, to our expansive lakeview suites — and we work hard to keep it that way! We hope you enjoy your time at the Penticton Lakeside Resort & Conference Centre as much as we do.

Elizabeth Cucnik

General Manager


Embracing a deep rooted passion and interest in people and hospitality, Elizabeth has always been drawn to what defines memorable, unique experience and guest service.  Having spent the better part of 20 years working in the hospitality industry, learning as much as she can from her hotelier father and mentor, Elizabeth is focused on pursuing that legacy with continued passion and dedication.

Brannigan Mosses

Brannigan Mosses

Director of Regional Sales & Marketing


With the Resort’s continuous growth and the ever-evolving world of marketing and sales there’s not a day that stands still or is the same, and that’s exactly how Brannigan likes it. Maximizing revenue, driving familiar and new faces to the Resort and working with a creative team are a few of the things that keep her looking forward to the start of the day.

Yannick Janssens

Yannick Janssens

Corporate & Association Sales Manager


Yannick, more commonly known as “Yan”, is the go-to contact for all meeting, conference, and tradeshow inquiries. With the Resort’s new East Ballroom and over 32,000 sq.ft. of total event space, she works at finding the best fit for each groups’ needs and desires. She loves showing off our beautiful location and brings an “anything is possible” attitude to her work.

Jamie Moore

Jamie Moore

Hooded Merganser & Bufflehead Restaurants Manager


Jamie epitomizes the classic story of “working up through the ranks” as he started his career at the Resort as a Busser in the Barking Parrot. His comprehension of food and beverage in the hospitality industry is amazing — especially in such an ever-changing field. He is always up to the challenge to provide a great customer experience.

Susan Selles

Susan Selles

Group Sales Manager


27-years experience in the Hospitality industry has enabled Susan to do the best she can when educating guests on the Okanagan Valley. Working closely with tours and groups ensures each visitor has an optimum experience and the ability to travel like a local British Columbian on their Okanagan Valley vacation.

Nathalie Snyder

Assistant Manager


Nathalie oversees the daily operations of the front office including our team of Bellmen, Front Desk Associates and Reservations. To ensure we’re keeping with the company’s motto “You’re Never Far From Family”, the team treats each guest as family.

Chris Thibodeau

Barking Parrot Manager


Managing Penticton’s Hot Spot, Chris is always up-to-date with the latest and craziest of entertainment, sports, and parties at the Barking Parrot! For years, Chris has had his eye on the latest trends and happenings in and around the Penticton area, and is always looking for better ways to keep the bar fresh.

Aaron Armstrong

Executive Chef


Chef Aaron Armstrong is a standing veteran of the Resort for 10+ years. He has great enthusiasm in his desires to elevate the food and beverage experience for all guests. His get-it-done attitude paired with a breadth of knowledge on the Okanagan culinary scene allow him to thrive in the unique and ever-changing environment at the Resort.

Keith Corbett

Director of Food & Beverage


Overseeing all things food & beverage at the Resort is by no means an easy task, but with a keen eye for detail, and unwavering determination, Keith gets the job done. His strong emphasis on staff training, customer service, product knowledge, and ever-adapting policies & procedures allow him to create magic out of chaos.

Dan Vichitthavong

Head Chef of the Hooded Merganser

Better known as Chef “V”, Dan has extensive experience in the culinary world stretching from the busy streets of Toronto all the way to the vibrant foodie culture of Vancouver. His vision is to bring a fresh, new, and vibrant approach to the menu by showcasing the Resort’s very own Valley View Farm, and by working with the bounty of products and suppliers here in the Okanagan. As such is his love for food, so it is for nectarines and country music.

Pong Kulvattanarom

Reservations Manager


Ensuring that hotel reservations run smoothly is all in a days’ work for Pong. He has worked in the hospitality industry for almost 30 years and in various departments such as information technology and front desk operations. Pong enjoys working and interacting with many different types of people from all over the world and takes on any challenge with a radiant attitude.

Anne Ross

Anne Ross



Anne started work at the Resort at the end of 1982, the year the Resort opened! She oversees all the accounting on site including a payroll that doubles in sun season. Anne’s attention for detail and good business practices keeps all the pieces together in an orderly fashion. We won’t talk about her whistling…

Nancy Cansdale

Nancy Cansdale

Executive Housekeeper


In a 273 guestrooms/suites Hotel plus restaurants, bars and a conference centre, the Housekeeping Department is a buzzing hive of activity. Always working to daily sensitive deadlines, Nancy leads her Housekeeping staff and pulls off some amazing feats of remarkable balancing for our local and international travelling guests and patrons of the Resort. She may be small in stature, but she’s a mighty powerhouse of an Executive Housekeeper!

Erin Moore

Administration & Event Coordinator


With over 9 years of hospitality and event planning experience, Erin masterfully curates in-house events throughout the year for both our guests and locals to enjoy. Handling administration & events planning for the resort is no simple undertaking, however, Erin always does so with a smile and joyful attitude!

Samantha Tadey

Samantha Tadey

Director of Events


Sam has 15-years experience in management and has been a part of the Resort’s family for over 5 years, maturing through the restaurant division into marketing and now sales and events. She enjoys all of the new and familiar people she gets to work with and the various events she gets to help plan & organize. In addition to organizing various events, Sam is your go-to for wedding and special event bookings.

Steve Lloyd

Steve Lloyd

Maintenance Manager


Over the last 20+ years, Steve has learned the intimate workings of every square inch of our Resort. His accomplished understanding of all the trades, has helped him oversee the huge year 2000 renovation, the 2004 geo-thermal installation, the construction of the Hooded Merganser and the Marina, and multiple other projects. He now faces the challenge of our new 70-room tower. Steve’s grasp of the inner complexities of the Resort allows everybody to rest easy while he and his staff work at getting the jobs done.

Francis Dellosa

Graphic Design & Digital Marketing Specialist

250-493-8221 ext. 2664

Francis first and foremost considers himself to be a creative. His passion is storytelling and bridging impactful connections through the design process. Helping to maintain all things digital and running all social media pages for the resort keeps him on his toes, always keeping an eye out for the newest mainstream trends.