The Lakeside Resort staff
Our team is made up of strong and passionate individuals dedicated to making your stay the best it can be, whether you’re traveling domestically or arriving internationally. We love every unique aspect of the Penticton Lakeside Resort & Conference Centre — from the locally-grown food served in our restaurants, to the friendly guest services, to our expansive lakeview suites — and we work hard to keep it that way! We hope you enjoy your time at the Penticton Lakeside Resort & Conference Centre as much as we do.
Embracing a deep rooted passion and interest in people and hospitality, Elizabeth has always been drawn to what defines memorable, unique experience and guest service. Having spent the better part of 20 years working in the hospitality industry, learning as much as she can from her hotelier father and mentor, Elizabeth is focused on pursuing that legacy with continued passion and dedication.
Maternity Leave Until July 2022
The ever-evolving hospitality & tourism industry offers new opportunities daily which encourages an innovative mind. Brannigan strives to keep a fresh perspective on how the Resort can continue to develop and maximize guest satisfaction, loyalty, employee development, and revenue. Welcoming familiar and new faces to the Resort, working alongside a creative team, and being situated on the shores of Okanagan Lake, are a few of the things that keep her motivated, engaged, and looking forward to the start of each day.
Jamie epitomizes the classic story of “working up through the ranks” as he started his career at the Resort as a Busser in the Barking Parrot. His comprehension of food and beverage in the hospitality industry is amazing — especially in such an ever-changing field. He is always up to the challenge to provide a great customer experience.
Justine-Lee has been in the hospitality industry for over 10 years. In true hospitality fashion, she started in the housekeeping department and worked her way up to the Front Desk Manager. It was through her hard work ethic, that gave her a true understanding of how each department runs and the level of commitment that is required to provide guest with a first class experience. The commitment to the guest experience and her love of meeting new people from around the world and hearing their stories is what Justine-Lee loves most about the hospitality and tourism industry.
Ensuring that hotel reservations run smoothly is all in a days’ work for Pong. He has worked in the hospitality industry for almost 30 years and in various departments such as information technology and front desk operations. Pong enjoys working and interacting with many different types of people from all over the world and takes on any challenge with a radiant attitude.
27-years experience in the Hospitality industry has enabled Susan to do the best she can when educating guests on the Okanagan Valley. Working closely with tours and groups ensures each visitor has an optimum experience and the ability to travel like a local British Columbian on their Okanagan Valley vacation.
Jacqueline’s wealth of event and sales knowledge and experience as a Food & Beverage Events Manager, Event Planner, and District Coordinator in the tourism, leisure, and corporate industries has taken her across British Columbia & Alberta.
Svitlana was born and raised in ukraine. She relocated to Maryland, U.S.A. as an exchange student, before moving to Canada in 2016. Upon completion of a Post-Baccalaureate Diploma in Marketing, she joined Four Points by Sheraton in Kelowna, where she held various positions within the organization. Svitlana brings a wealth of hospitality and marketing knowledge and experience, including her passion and leadership in the tourism, leisure, and corporate industries.
Overseeing all things food & beverage at the Resort is by no means an easy task, but with a keen eye for detail, and unwavering determination, Keith gets the job done. His strong emphasis on staff training, customer service, product knowledge, and ever-adapting policies & procedures allow him to create magic out of chaos.
Originally from Dallas, TX, Neeley found her love of food and wine rooted in the South Okanagan. Since moving to Penticton in 2011 she has immersed herself in the culinary culture and incredible community surrounding her. Neeley prides herself in creating unique and unforgettable guest experiences in pursuit of capturing the loyalty of each patron she encounters. With an extensive background in leadership and management, Neeley continuously strives to build a workplace culture based in loyalty, growth and education. Outside the world of restaurants, Neeley is a proud advocate for children’s cancer research and a continuous supporter of healthcare initiatives benefiting the children of the Okanagan Valley.
Marty has worked in restaurant management for nearly a decade in various venues throughout the lower mainland, including restaurants, bars, and breweries.
In a 273 guestrooms/suites Hotel plus restaurants, bars and a conference centre, the Housekeeping Department is a buzzing hive of activity. Always working to daily sensitive deadlines, Nancy leads her Housekeeping staff and pulls off some amazing feats of remarkable balancing for our local and international travelling guests and patrons of the Resort. She may be small in stature, but she’s a mighty powerhouse of an Executive Housekeeper!
Over the last 20+ years, Steve has learned the intimate workings of every square inch of our Resort. His accomplished understanding of all the trades, has helped him oversee the huge year 2000 renovation, the 2004 geo-thermal installation, the construction of the Hooded Merganser and the Marina, and multiple other projects. He now faces the challenge of our new 70-room tower. Steve’s grasp of the inner complexities of the Resort allows everybody to rest easy while he and his staff work at getting the jobs done.
Anne started work at the Resort at the end of 1982, the year the Resort opened! She oversees all the accounting on site including a payroll that doubles in sun season. Anne’s attention for detail and good business practices keeps all the pieces together in an orderly fashion. We won’t talk about her whistling…
