How Penticton Lakeside Resort & Conference Centre Is Helping Keep Our Guests Safe

With the many uncertainties surrounding domestic travel during the COVID-19 pandemic, it is our goal to create a space where guests can feel comfortable and relaxed. Our highest priority is to put you and your loved ones at ease from the moment you arrive at Penticton Lakeside Resort & Conference Centre.

As we welcome British Columbians and other domestic travellers into the resort during the early phases of Provincial Health’s Restart Plan, here are some of the protocols you can expect to see during your visit.

Penticton Lakeside Resort & Conference Centre Covid-19 Cleaning protocols — We’ve heightened sanitizing measures in all guest suites and common areas.

Heightened Sanitizing Measures in Common Areas

Frequent sanitizing of all high-touch point areas including:

Key cards
Door handles
Locks & latches
Light switches
Elevator doors
Buttons
Furniture
Bathroom fixtures
All desk and table-top surfaces which may come into human contact

Heightened Sanitizing of Guest Suites

Penticton Lakeside Resort & Conference Centre uses enviornmentally responsible cleaners to reduce the risk of COVID-19 transmission — Common areas and guest suites are sanitized with EnvirOx, an environmentally responsible sanitizer and virucide that kills 99.99% of surface bacteria and viruses.

We’ve further elevated our already meticulous cleaning processes within guest suites:

Every surface and fixture in our guest suites is sanitized with EnvirOx, an environmentally responsible sanitizer and virucide that kills 99.99% of surface bacteria and viruses
Housekeeping staff is encouraged to wear and change personal protective equipment between cleanings

Social Distancing Policies

Social and physical distancing policies are strictly adhered by staff:

At check-in
For room-service delivery (contactless room service)
Throughout all common areas at the resort, including private beach, piers, and amenities

We also ask all our guests to please comply with the latest physical distancing recommendations from official health authorities during their stay at the resort. Follow the BC Centre for Disease Control, the Ministry of Health, and the World Health Organization for the most up-to-date information.

*Certain amenities remain closed until further notice — ask a member of our team what is available during your stay.

Staff Education

Resort management is keeping apprised of this developing situation and provides regular updates and policy revisions to our staff. We follow official health authorities such as the WHO, the CDC, and the BCCDC.

Staff are given regular reminders to:

Sanitize their workstations and break rooms
Adhere to best practices for personal hygiene
Comply with physical distance policies
Keep a healthy lifestyle outside of the resort (proper diet & exercise to boost immune systems)
Communicate any concerns or suggestions to further refine or improve our health and safety protocols

If any member of our staff feels unwell, or has immediate family feeling unwell, we kindly ask that the staff member stay home to avoid potential transmission. Staff have been informed that they are to consult a doctor if experiencing any COVID-19 symptoms, and seek medical care if necessary.

Read the full post on what we’re doing to keep staff safe.

Contactless Check-in and Check-out Processes

Penticton Lakeside Resort & Conference Centre offers contactless check-in and check-out during COVID-19 — At Penticton Lakeside Resort & Conference Centre, room keys and card terminals are sanitized between uses to reduce the risk of transmission.

We kindly ask our guests at Penticton Lakeside Resort & Conference Centre to please adhere to the social distancing recommendations during check-in. Room keys and card terminals are sanitized between uses to reduce the risk of transmission. Keycards can be left inside the guest suite, or delivered to the concierge desk for sanitizing when you check-out of the resort.

We’re In This Together

When you’re visiting Penticton Lakeside Resort & Conference Centre, rest assured that your safety and security is our highest priority. Please note that as we continue to monitor information and recommendations from official health authorities, the information on this page may change.

View our COVID-19 FAQ page for the latest information including reservation and cancellation policies.